Orlando Property Management

FULL-SERVICE MAINTENANCE COORDINATION

Residents can submit maintenance requests online at any time, which are automatically populated into our management software and flagged for review. Vendors are sent links to view the work order, and often schedule with the residents that same day. Our dedicated Maintenance Coordinator reviews each work order and coordinates between the vendors, the Residents, and if necessary the owners to ensure each work request is completed to everyone’s satisfaction.

Why full-service maintenance is important:

• It prolongs the life of your property and its systems – regular maintenance is crucial to keeping your investment in the best condition possible and will result in higher rents over time.
• Residents can submit maintenance requests online at any time through our Maintenance Portal, which are automatically flagged for review. Residents can communicate with management and vendors, pick repair times, instantly schedule with the assigned vendor, provide photos and feedback, and more! Owners receive email notifications with work is scheduled and completed at their rental properties so they remain fully in the loop at all times. 
• We have extensive knowledge of the home and repairs completed, should you need copies of invoices for your records.

24-hour On-call Management

Plumbing leak at 2:00am? A/C goes out on a Saturday morning? We’re on it! We have an emergency phone line that will route to the agent on call at any time of day. While not everything is an emergency, some things certainly are and we promise to be available whenever there’s a problem that could result in property damage if not handled quickly.

How do we provide 24-Hour emergency service?

• Provide residents with an easy way to get in touch with us during non-business hours.
• Answer every call to our emergency line, no matter the hour. Sometimes the calls are for items that aren’t emergencies, in which case we’ll let the residents know we’ll handle it first thing the next business day to avoid the higher after-hours rates from the vendors.
• Maintain good relationships with trusted vendors who also provide on-call service after-hours and on the weekends.
• Utilize sophisticated systems that allow for easy off-site coordination between the residents and the vendors, to ensure all required emergencies are handled immediately.